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Returns, Exchanges & Refunds

Returns information

⦁ Changed your mind? If for any reason you are not happy with your purchase, we offer a full refund or exchange within 14 days of delivery – exclusions apply.
⦁ To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
⦁ Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
⦁ Gift cards
⦁ Downloadable software products
⦁ Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 14 days after delivery


⦁ Please do not send your purchase back to the manufacturer.

⦁ To arrange a return please contact our customer service team before posting your return.

⦁ First read our online refund policy to ensure that the product you have can be returned and that you have not missed any deadlines.

⦁ Ensure that you obtain proof of postage from the post office in case your parcel is lost in transit.

⦁ It is your responsibility to pay any delivery charges, duties and taxes incurred to return your purchase.

Taxes/Duties/Lost in Transit

⦁ If you return your purchase to us from outside the UK, that this will be at your own risk. We will not accept any responsibility for items lost or damaged in transit. It is your responsibility to pay any delivery charges, duties and taxed incurred to return your purchase.


⦁ To arrange a exchange please contact our customer service team before posting your return.

⦁ If the piece you order doesn’t fit, or simply isn’t what you expected, just contact us and we'll tell you where to send it and get you the new item as quickly as possible.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to: To arrange a return please contact our customer service team before posting your return.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.


Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

⦁ Your refund will automatically be processed once the returned order has been received back at our warehouse. It can then take 3 to 5 working days (Monday-Friday, excluding bank holidays) to credit your account. Please retain your proof of postage until you have received your refund.

⦁ Please note that it may take up to 21 days for your bank to credit your account. We are not liable, and cannot take responsibility for, any bank charges that you may incur during the refund process.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

My item is received broken / faulty

⦁ If your item is delivered to you broken or faulty you have the right to either exchange, or refund that item. Please follow our normal returns procedure.

What products are excluded from this service?

For reasons of health and hygiene we are unable to refund the following products:

⦁ Unless faulty, pierced earrings and other pierced body jewellery.

⦁ Unless tags are still in place and packaging remains unopened and undamaged, hats and hair accessories unless faulty.

Please be aware that all of the above returns processes are subject to the returns and refunds policy.

There is something missing from my order

⦁ We often send out orders in several different packages, so these may arrive at different times. Please be aware that this does not mean you will be charged any additional delivery cost. However, if you are still concerned about your missing item(s), please go to Where is my order? to track your missing item(s).

I have changed my mind, can I cancel my order?

⦁ Your order can be cancelled up to 5-12 hours before the confirmed delivery date.

Manufacture and Warranties

⦁ For some products, Manufacturer warranties and Manufacturer service options may not be valid in international territories.

Product manuals, instructions and safety warnings may not be printed in local languages.

Contact us at:

Please be aware that it may take 24 hours for us to respond to your email.